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We’ve missed you...

Our Centres are Clean, Safe & Ready To Welcome You Back 

UPDATE on temporary CLOSURE of leisure due to lock down measures - in Halo centres in ENGLAND

 

 

Following advice from the Government that it is safe and sensible for Leisure Centres to welcome back customers - we are delighted to be back in business with Phase 1 of our reopening. We are also delighted to have been given a safety stamp of approval by ukactive:

Scroll down for everything you need to know about exercising safely at Halo:

What centres are open and activities are available during Phase 1 of our reopening 

This is phase 1 of our reopening so not all centres or activities will be available straight away. 


UPDATE - 10th September 2020

Due to recent Government restrictions on the number of people who can gather socially (rule of 6) we are unable to offer childrens birthday parties at the moment. 


 Bridgend County  

For centre opening times and times of available sessions visit the activity booking information (found online or the Halo app) 

  • Bridgend Life Centre - offering gym, group exercise classes, toning suite. NOTE the pool remains closed
  • Garw Valley Life Centre - offering gym and group exercise classes
  • Maesteg Sports Centre - offering gym and group exercise classes
  • Ogmore Valley Life Centre - offering gym and group exercise classes
  • Pencoed Swimming Pool - offering gym, group exercise classes, public lane swimming and lessons
  • Pyle Swimming Pool - offering gym, group exercise classes, public lane swimming and lessons
  • Ynysawdre Pool and Fitness Centre - offering gym, public lane swimming and lessons

 

Don’t forget all activities need to be pre-booked before you arrive at the centre. See section below on how to book your workout.

 *  Swimming lessons have restarted. Priority is being given to children on lessons before lock down. If you are a parent/guardian of children who where on the learn to swim programme previously and haven't heard from us, please call the Halo Contact Team on 01432 842075 to discuss your options.


Herefordshire

For centre opening times and times of available sessions visit the activity booking information (found online or the Halo app) 

  • Hereford Leisure Centre - offering gym, group exercise classes, badminton, toning suite, golf course, All Weather Pitch, JumpINGym indoor soft play
  • Lady Hawkins' Community Leisure Centre - ofering gym, group exercise classes and badminton
  • Ledbury Swimming Pool - offering public lane swimming, gym and group exercise classes
  • Leominster Leisure Centre - offering gym, group, public lane swimming, badminton, JumpINGgym indoor soft play
  • Ross Swimming Pool - offering public lane swimming, gym and group exercise classes

 *  Swimming lessons have restarted. Priority is being given to children on lessons before lock down. If you are a parent/guardian of children who where on the learn to swim programme previously and haven't heard from us, please call the Halo Contact Team on 01432 842075 to discuss your options. 


Don’t forget all activities need to be pre-booked before you arrive at the centre. See section below on how to book your workout.

The following centres remain CLOSED until further notice - we'll update you soon:

  • Bridge Street Sports Centre - if you book space with us in this centre, please contact us on 01432 847025 to discuss future bookings
  • Bromyard Centre - closed until end of 2020 due to substantial vandalism to the roof.  Find out about your options HERE
  • Hereford Leisure Pool - will be closed for the remainder of 2020 due to flood damage. Don't forget your Hereford Leisure Pool membership also allows you to use the facilities at Hereford Leisure Centre and to swim at Halo pools in Ledbury, Leominster and Ross
  • Wigmore Leisure Centre 

Shropshire

For centre opening times and times of available sessions visit the activity booking information (found online or the Halo app) 

Bridgnorth Endowed Leisure Centre - offering gym, group exercise classes, squash, badminton, swimmnig 

Craven Arms Community Centre- offering gym & badminton 

Severn Centre- offering gym & group exercise classes 

 
 

 *  Swimming lessons have restarted. Priority is being given to children on lessons before lock down. If you are a parent/guardian of children who where on the learn to swim programme previously and haven't heard from us, please call the Halo Contact Team on 01432 842075 to discuss your options.

Don’t forget all activities need to be pre-booked before you arrive at the centre. See section below on how to book your workout.



 Highworth
 
For centre opening times and times of available sessions visit the activity booking information (found online or the Halo app) 
 
Highworth Recreation Centre- offering gym, group exercise classes, badminton, squash, table tennis & swimming 

 *  Swimming lessons have restarted. Priority is being given to children on lessons before lock down. If you are a parent/guardian of children who where on the learn to swim programme previously and haven't heard from us, please call the Halo Contact Team on 01432 842075 to discuss your options. 

Don’t forget all activities need to be pre-booked before you arrive at the centre. See section below on how to book your workout.

How we are making it easier for you to maintain your social distance & stay safe at Halo Centres


Cleanliness & Hygiene is everyone's responsibility

  • We’ve re-trained our staff on all COVID-19 response measures to keep you safe
  • We have an enhanced cleaning regime
  • There are hand sanitising stations located around your centre for you to use
  • To help maintain great cleanliness we ask that you wipe down any equipment you use - cleaning products will be available
  • Customers can bring a sweat towel to use during their workout session but should not use the towel to "santise" or clean equipment
  • Please arrive with your drinks bottle full to reduce queues at the drinks water fountain
  • Protect yourself and those around you by following social distancing rules
  • To protect everyone we are going to be cashless so contactless only payments please
  • Reception staff will be behind plastic guards to protect them and you
  • Air quality is really important to us so we have increased the amount of fresh air into our buildings and are monitoring carbon dioxide levels to ensure you are safe and have a great experience.

UPDATE on masks and face coverings 

  • From Monday 14th September in WALES and Wednesday 24th September in ENGLAND please bring your mask or face covering with you to the centre and wear it in reception and around the building. We won't ask you to wear your mask during exercise.
  • This applies to all visitors aged 12 and over.
  • We respect those who are unable to wear a face covering due to a health condition or disability.

We are supporting NHS Test and Trace Service to help prevent the spread of COVID-19

  • We keep a record of all visits to our centres. 
  • If you haven't made a booking for an activity but are visiting our centres we will collect your contact details.
  • In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus.
  • Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research.
  • Providing details is voluntary and if you do NOT want us to share your information with NHS Test and Trace please contact Halo Contact Team on 01432 842075 or info@haloleisure.org.uk
  • Please see our Privacy Promise for more details.

Training Together & Social Distancing 

  1. Social distancing means no ‘walk-ups’ - all activities must be pre-booked before you arrive at the centre. This is a new important safety measure - please do not turn up without a booking. See the section below on how to book your workout
  2. Gym equipment will be spaced out and different areas of the centre may be used to give everybody more space 
  3. We’ve reduce the capacity of group exercise classes where necessary so you have more personal space between you and others
  4. Where outside facilities exist at your centre, some of your classes may be outside in the fresh air
  5. Paused indoor team games due to the potential for contact 
  6. In our cafes, we’ve increased space between seats, are offering a takeaway only service and are accepting contactless payments only

Changing rooms and showers

  • We are asking customers to come ‘activity ready’ which means:
    • Come changed and ready swim (swimming/training kit under clothing)
    • Shower before leaving home
  • Lockers may not be available - so leave your valuables at home 
  • Where lockers are available - we will remove a number of them to allow for more focussed cleaning to be implemented
  • You may be allocated a cubicle on arrival to change and store your belongings when you are swimming
  • There may be benches on poolside for open storage of belongings, where this is not possible, you can leave your belongings in the cubicle
  • Showers, lockers and cubicles may not be available - where they are we asking you to only use them if you really have to
  • The route from the changing room to activites may have changed to allow a one way system - look out for directional signs 

Play your part...What YOU can you do when you return to your local Halo centre

UPDATE on masks and face coverings 

  • From Monday 14th September in WALES and Wednesday 24th September in ENGLAND please bring your mask or face covering with you to the centre and wear it in reception and around the building. We won't ask you to wear your mask during exercise.
  • This applies to all visitors aged 12 and over.
  • We respect those who are unable to wear a face covering due to a health condition or disability.

  1. Continue your personal hand hygiene routines and try not to touch your face
  2. Be aware of the people around you and respect social distancing guidelines
  3. If you have your own exercise mat please bring it with you
  4. Please wipe down all kit you use when you have finished with the cleaning products provided
  5. Stay hydrated - please fill your drinks bottle up at home to reduce queues at the drinks water station
  6. Leave your sweat towel at home - we will provide recycled paper towels
  7. Pre-book your activities before you arrive at the centre. Social distancing means no ‘walk-ups’. This is a new important safety measure - please do not turn up without a booking. See the section below on how to book your workout

How to book your activities - this is an important safety measure - please do not turn up without a booking.

Don't forget ALL activities MUST be pre-booked and prepaid before you set off for the centre 

Social distancing means no ‘walk-ups’. This is a new important safety measure - please do not turn up without a booking.

  • Be sure to register your membership for online services HERE  -  to allow you to book activities via the app or the Halo website
  • Once you have registered, log in to your member account online or via the Halo mobile app to book an activity

 

Pay-As-U-Go customers

If you don't have a halo membership but use our facilities on a casual pay-as-u-go basis you will need to pre book your activities. The video below is shows you how to register for a 'casual booking membership' -  to allow you to book activities via the app or the Halo website. Register HERE

 


  • The easiest way to pre book your space in the gym, pool, group exercise class, golf course and toning suite etc is via the Halo Leisure app. You can download this for free on Google Play or Apple Store - then search for the name of your local Halo centre. 

apple store logoapp download logos


Need to cancel a booking?

You have up to two hours before the activity start time to cancel. The easiest way to do this is on the Halo Leisure app. This allows us to offer the place to someone else. 

*Gym bookings are for 1 hour from the booking entry time (not 15 minutes)*

You might need your Halo membership number when you book online. If you are a member we will have emailed you this as a reminder. The Contact Team on 01432 842075 can also help if you can’t remember it. 


What to expect when you go SWIMMING & Everything you need to know about returning to swimming LESSONS

To ensure that our customers and staff can stay COVID Secure things will look a bit different in our swimming pools. Halo swimming pools vary and therefore we are going to be assessing each pool in turn to ensure we can operate safely for all our customers and staff. Top tips for visiting your Halo pool: 

  • We will be offering lane swimming in pre-booked slots (bookable in advance only) to ensure that everyone can adhere to social distancing measures.
  • We are asking customers to come ‘pool ready’ which means:
    • Come changed and ready swim (swimming kit under clothing)
    • Shower before leaving home
  • Showers may not be available
  • Lockers may not be available - so leave your valuables at home 
  • In pools where lockers are available - we will remove a number of them to allow for more focussed cleaning to be implemented
  • You may be allocated a cubicle on arrival to change and store your belongings
  • There may be benches on poolside for open storage of belongings, where this is not possible, you can leave your belongings in the cubicle
  • Showers, lockers and cubicles are available but we are asking you to only use them if you really have to. 
  • The route to the pool may have changed to allow a one way system - look out for directional signs

In line with guidance from the Pool Water Treatment Advisory Group we have made some changes to the chemical balance of our swimming pool water which you may notice. 

We have implemented the following changes to lane swimming:

  • The limit for the number of swimmers is four in a single lane and eight in a double lane
  • Everyone will be asked to swim in a clockwise direction
  • Overtaking is not permitted in single lanes
  • Please do not use the Butterfly stroke, if you want to swim Backstroke please be aware of other swimmers
  • If you are asked to move lanes by one of our lifeguards, please do so without conflict as this is only for everyone’s safety and enjoyment

Please bring the appropriate money with you for lockers as our centres will be operating as cashless operations so change may not be available.

Steam Rooms and Saunas - due to Government restrictions these areas remain closed.

Spa Pools - to ensure customers can adhere to social distancing we have had to reduce the maximum number of users at any one time.


Everything you need to know about returning to swimming LESSONS

Your swimming teachers and all of the staff at your local Halo pool are really looking forward to seeing our swimmers again when lessons restart later this month.  We have made a number of changes to ensure your visits are safe and enjoyable...

How we’ve made lessons COVID-19 Safe...

Whilst we are comfortable that Chlorine treated water is one of the safest environments for our pupils, we have also ensured that our lessons follow Government and National Governing Body guidance and that the environment is safe for our pupils, parents and teachers. The key changes we have made are:

  • Lessons have staggered start times to reduce the number of people in areas of the centre. 
  • We’ve either increased the space for swimming lessons in the pool or reduced the number of pupils to support social distancing.
  • Swimming teachers will instruct from the poolside for all swimming lessons.
  • Lesson plans have been adapted so that we can teach a broad range of skills while ensuring COVID-19 Secure measures are maintained.
  • Swimming lesson equipment is disinfected after every lesson.
  • We’ve increased the frequency of our cleaning. We’re paying particular attention to the high contact areas that lots of people will use, like the changing rooms and toilets.
  • For the safety of our community we are asking you to socially distance when you visit. We have tried to make this as clear as possible with signage and staff to help.

When you arrive... 

  • We are asking all accompanying adults (12+) to wear a face covering inside the building.
  • Please arrive no earlier than 5 minutes before your lesson start time.
  • Use the hand sanitisers located throughout the facility. If this is not possible please wash your hands for at least 20 seconds.
  • Make sure that your child arrives “pool ready”. This means coming with the have showered at home before hand and that swimming costume or trunks underneath their clothes or towel robe.
  • Take all your child's personal belongings with you as lockers may not be available. 
  • We’ll have a one way system around the pool areas so make sure that you follow our directional signage. 
  • Each swimming stage will be clearly signposted so your child will know where to stand before their lessons. Please make sure that they know to use the markers to stay socially distanced in their lesson.

Spectating - If you want to come and watch, that’s great!

  • Only one parent or guardian per family is allowed and make sure that you socially distance whilst spectating. 
  • Please pop on a face mask/covering when you are spectating and walking around the building.
  • Due to social distancing requirements your local pool might have limited capacity for spectators. If you have an older swimmer (aged 9 and over) you will need to wait outside of the facilities, such as outside or in your car, but please stay close to the building. For those with younger swimmers (aged 7 and under) there is a one adult limit on spectating and you will be asked to wait in the designated area. 

After your lesson...

At the end of your lesson you’ll need to collect your child from the “pick up point”. So that we can make room for the next swimmers please make sure that you collect your child promptly ensuring that you collect all of your belongings. Showers will not be available. We understand it might be a challenge but we would ask that you spend as little time as possible in the changing room - again to make room for the pupils in the next lesson.

 *  Swimming lessons have restarted. Priority is being given to children on lessons before lock down. If you are a parent/guardian of children who where on the learn to swim programme previously and haven't heard from us, please call the Halo Contact Team on 01432 842075 to discuss your options.


What is happening with Halo memberships


Not ready to restart your membership?...

There is no need to cancel, we will be extending the option to continue to keep your membership frozen until you’re ready to return. Speak to reception or the Halo Contact Team on 01432 842075 and we will arrange this for you.


GREAT NEWS - we are giving all members (including those whose membership is still on hold)  FREE access to Halo@HOME - online workouts you can do at home. Simply use the email attached to your Halo membership and sign up HERE. Look out for an email from us with the Promo Code that you enter at the end of your 14 day complimentary trial to get you FREE access for the remainder of 2020.


If you cancelled your Halo membership during the closure…

  • We’d love to have you back
  • There’s no contract or joining fee
  • It’s easy and quick to rejoin:
  • Online at HERE 
  • Over the phone with the Halo Contact Team on 01432 842075
  • In person at your local Halo centre

 GREAT NEWS - when you sign up again you will get FREE access to Halo@HOME - online workouts you can do at home for the rest of the year. Simply use the email attached to your Halo membership and sign up HERE


Have your financial circumstances changed?

You might qualify for one of our discounted packages for people on certain means tested benefits. 

To check if you qualify:

  • For existing Halo members - mention it to a member of the reception team in your local centre or to the Halo Contact Team on 01432 842075 
  • For new Halo members - read the information on the ‘discounted membership’ options on the Halo online joining webpage, or mention it to a member of the reception team in your local centre or to the Halo Contact Team on 01432 842075 

Halo@HOME online workouts  

Want to combine at home and in centre workouts?..

Introducing Halo@HOME - online workouts you can do at home. Help yourself to a library of over 600 workouts including those produced by your favourite Halo instructors. AND the GREAT NEWS is that we are offering members (including those whose membership is still on hold) FREE access to the end of 2020. Simply use the email attached to your Halo membership and sign up HERE.  Look out for an email from us with the Promo Code that you enter at the end of your 14 day complimentary trial to get you FREE access for the rest of the year!

Not a member? Not a problem - you can still get 14 days FREE trial on us!


What is happening to children’s coaching lessons - swimming, gymnastics, trampolining

UPDATE on Swimming Lessons

We are working towards restarting swimming lessons later in September. We will be in contact with parents/guardians with children on the learn to swim programme before we open with their options

Everything you need to know about returning to swimming LESSONS

Your swimming teachers and all of the staff at your local Halo pool are really looking forward to seeing our swimmers again when lessons restart later this month.  We have made a number of changes to ensure your visits are safe and enjoyable...

How we’ve made lessons COVID-19 Safe...

Whilst we are comfortable that Chlorine treated water is one of the safest environments for our pupils, we have also ensured that our lessons follow Government and National Governing Body guidance and that the environment is safe for our pupils, parents and teachers. The key changes we have made are:

  • Lessons have staggered start times to reduce the number of people in areas of the centre. 
  • We’ve either increased the space for swimming lessons in the pool or reduced the number of pupils to support social distancing.
  • Swimming teachers will instruct from the poolside for all swimming lessons.
  • Lesson plans have been adapted so that we can teach a broad range of skills while ensuring COVID-19 Secure measures are maintained.
  • Swimming lesson equipment is disinfected after every lesson.
  • We’ve increased the frequency of our cleaning. We’re paying particular attention to the high contact areas that lots of people will use, like the changing rooms and toilets.
  • For the safety of our community we are asking you to socially distance when you visit. We have tried to make this as clear as possible with signage and staff to help.

When you arrive... 

  • We are asking all accompanying adults (12+) to wear a face covering inside the building.
  • Please arrive no earlier than 5 minutes before your lesson start time.
  • Use the hand sanitisers located throughout the facility. If this is not possible please wash your hands for at least 20 seconds.
  • Make sure that your child arrives “pool ready”. This means coming with the have showered at home before hand and that swimming costume or trunks underneath their clothes or towel robe.
  • Take all your child's personal belongings with you as lockers may not be available. 
  • We’ll have a one way system around the pool areas so make sure that you follow our directional signage. 
  • Each swimming stage will be clearly signposted so your child will know where to stand before their lessons. Please make sure that they know to use the markers to stay socially distanced in their lesson.

Spectating - If you want to come and watch, that’s great!

  • Only one parent or guardian per family is allowed and make sure that you socially distance whilst spectating. 
  • Please pop on a face mask/covering when you are spectating and walking around the building.
  • Due to social distancing requirements your local pool might have limited capacity for spectators. If you have an older swimmer (aged 9 and over) you will need to wait outside of the facilities, such as outside or in your car, but please stay close to the building. For those with younger swimmers (aged 8 and under) there is a one adult limit on spectating and you will be asked to wait in the designated area. 

After your lesson...

At the end of your lesson you’ll need to collect your child from the “pick up point”. So that we can make room for the next swimmers please make sure that you collect your child promptly ensuring that you collect all of your belongings. Showers will not be available. We understand it might be a challenge but we would ask that you spend as little time as possible in the changing room - again to make room for the pupils in the next lesson.


UPDATE on Gymnastics lessons at Hereford Leisure Centre

Great news, following safety guidance from UKActive and British Gymnastics we plan to relaunch gymnastics coaching at Hereford Leisure Centre from September.There is no need for you to contact us. We will be in touch by Monday 24th August with more details.


Advice for sports clubs etc who block book our facilities

Bookings - sports hall, racket sports, indoor and outdoor pitches, room hire, schools...
  • Social distancing makes some team sports challenging. They will not be available straight away due to the potential for contact. Visit the ‘what activities are available’ section to see what is on offer at your local centre
  • To ensure everyone is safe we will have a phased approach to opening the centres and follow guidance as set out by the Government and National Governing Bodies for each sport/activity
  • When we can safely deliver your activity, we will be in touch to discuss your requirements and bookings
  • Any undelivered bookings that you already paid for before the closure will be provided once we reopen -  let us reassure you that you will not be out of pocket 

The impact of the closure on charities and social enterprises like Halo - show your support

#PeopleBeforeProfit...

We’re all going through a tough time financially. As a registered charity and not-for-profit Social Enterprise we want to avoid our recent closures getting in the way of our future work. Most of our income comes from you, our customers. And as you know - any profit isn't stashed away but reinvested into our centres to support our local communities and their physical and mental wellbeing.  

That's what makes a Social enterprise tick, but it's also what makes a charity like ours vulnerable during these unprecedented times. 

During the closure we did everything we could to minimise or reduce costs (and we continue to do so) but we had to rely on our limited financial reserves to survive. Like all charities, these reserves are finite. We want to thank all those customers who have already supported us through recent donations. We continue to welcome any support - Halo donation pages are for those who can and would like to make a one-off donation to our work and our future as a provider of community leisure. We will repay you in spades (or in sports, fitness and fabulous fun) now that we are reopening!


It’s easy and straightforward to donate…

Simply visit our paypal Paypal donations page or our Gofundme page

As a charity we want to be in a position where we can fully reopen for our local communities, with all our team members back on board and get back to what we do best - supporting more local people to get more active more often.

Thank you so much for your continued support – we know you want to sustain our services as much as we do. We are getting through this together… Stay safe and look after each other 


Got a question?

Speak to your local Halo centre, the Halo Contact Team on 01432 842075 or email info@haloleisure.org.uk